Shipments and returns
Your shipping package:
HOME DELIVERY - 5,95 EUR / FREE OF CHARGE (FOR ORDERS OVER 29,99 EUR)
Packages are generally dispatched within 2 days of payment confirmation and are shipped via CTT or TNT with signature-free delivery. After purchase you will be provided with a link to track your order online.
Shipping fees include handling and packing fees as well as shipping costs. Handling fees are fixed, while shipping fees vary according to the total weight of the shipment. We recommend that you order your items in a single order. We cannot bundle two separate orders placed separately and shipping fees will apply to each one. Your order will be shipped at your own risk, but special care will be taken to protect fragile objects.
With our guarantee that the boxes are amply sized and your items are well protected.
As a general rule, you have 30 days to return your purchase (charges borne by the customer) and request an exchange or refund.
Whatever your choice, you can decide between:
- Exchange for another product: the exchange will take place for another product of equal or greater value;
- Refund payment: the refund will be made as soon as possible and, in any case, within the legal deadline of 14 days from the date you return the product. The refund will be made in the same way you used to pay for the purchase. In case of payment by Multibank reference, you will have to provide us with the IBAN and SWIFT/BIC of the bank account so that we can make a bank transfer.
*There will be no returns of those products that are not in the same conditions in which they were received or that have been used beyond the opening of the product.