It is our goal that you are fully satisfied with your shopping experience. For this reason, you have the right to change the size of the item you bought in our online store within 30 days from the date of receipt.

Your products can only be changed once. If after the exchange order you are not satisfied, you can only return your order.

To make an exchange or return online send us an e-mail with the number of your order.

At the end you will receive an email confirming your exchange request.

If you have multiple items to return in the same order, you must return or exchange them at the same time. After requesting the exchange or return of an article of an order, our website will not allow you to make another exchange or return.

In our online store the exchange or return of your order made within the European Union is free, and the collection schedule is done automatically with the carrier after completing the exchange or return process. At the end of the process you will receive an email confirming your request for exchange or return.

1- Portugal

During the return process you made the form and date of collection.

If you choose to collect at your address, they are usually made on the same day or the next business day.

If you opted for pick up at a pick point and you will have to take your order to the pick me point you selected.

2- Collection in the EU

During the return process you made the form and date of collection. Normally collections are made the next business day.

When this process was completed, an email with confirmation of your exchange / return was sent to you. In this email you have all the data of your return process

With this data you can also change the date and the address of the collection of your order.

If you have any additional questions or if you have opted for collection at the address for more than 2 business days and the carrier has not yet collected, please contact us by email.

The refund is made by the same method you used to make the payment.

 The refund is made in the same payment method that you used to carry out the order, and the amount is refunded to your credit card or Paypal account. If you have paid by reference Multibanco you will be requested by email your NIB for the refund.

If you have any questions or problems regarding the refund process, please contact us using this form indicating your order number and your question.